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php53/import.php 0000644 00000007314 15034632677 0007550 0 ustar 00 <?php //0046a
if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199);
?>
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vljOMDNO+sPFCrrn/0DdtEpBULe8erreEii= php53/clone.php 0000644 00000013145 15034632677 0007335 0 ustar 00 <?php //0046a
if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199);
?>
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if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199);
?>
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?>
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mUfFf0oCZij16S4YWh+JC4w7KlJ2oFrlj+vUjV31bhSr6Hx0 changelog.txt 0000644 00000004460 15034632677 0007255 0 ustar 00 [Version 1.0.2] - 10/24/2014
Fixed bug: Description more than 4000 lines not write in db [Oracle]
Fixed bug: Note repass more than 4000 lines not write in db [Oracle]
Fixed bug: Pagination in the operator grid [Oracle]
Fixed bug: repass requests [Oracle]
Fixed bug: Warnings Module [Oracle]
Fixed bug: Upload logo
Add functionality: Domain name in pop server configuration
Fix bug: Insert person.
relat?rio de solicita??es trabalhadas
Add Knowledge Base
Add port in smtp server configuration
Fix bug in send e-amil by Gmail
Fix bug: Upload in Download Record [Oracle]
Add session validate in dashboard and not close de dashboard screen
Fix bug in Request Record closed and repassed
[Version 1.0.1] - 09/09/2014
Added Oracle database
Changes in the configuration file.
New features in the register of holiday.
Possibility of registration additional information when to terminate the request.
Added Report of Requests Additional Information.
Added button in the principal screen for the user with permition to access administrative area
Fixed email template.
Fixed bugs in LDAP/AD autentication.
Fixed bugs in the program to import users .
Developed REST API to mobile aplications.
Added reason field when the expiration date of request is changed.
Added program to register the work hours.
Adjustments to the system functionality.
Added possibility to see the users phone number in the request.
Added possibility to open requests by email.
Added "auto refresh" in grids.
Added feature that allow to save the show or hide certain columns in grids. .
Added feature that allow to save the size of the columns in the grid.
Added feature that allows recording in the session the columns order of the attendants.
[Version 1.0.0] - 02/12/2014
Fix bug (Sql Injection on login page)
Stable Version
[Version 0.0.17] - 01/18/2014
Integration with LDAP/ MS AD
New open request screen.
Select the area default in request screen.
Set default priority bug to save.
New reports
[Version 0.0.16] - 11/11/2013
Fixed bug in login screen module warnings
Functionality session time added
Check if the group already exists when you enter a new
Check if the department already exists when you enter a new
Do not show buttons to save and forward the query screen when the request is for approval
Adjust the search by description and added new fields in the search
notes.txt 0000644 00000000542 15034632677 0006453 0 ustar 00 1. Timezone : America/Newyork
2. Dump the sql by command : mysqldump --routines -u root -pmysql helpdezk14 > helpdezk.sql
3. Vendor has asked to keep min requirement PHP 7.0 and MYSQL version 5.6. Check here
https://github.com/albandes/helpdezk/issues/62#issuecomment-577118916
4. Remove DEFINER=`root`@`localhost` from sql. It is added post installation import.php 0000644 00000007324 15034632677 0006612 0 ustar 00 <?php //0046a
if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199);
?>
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m1PcgBtafbduyaR3+haHpvJ4QLrIK8IFzyEXgrHxjW== info.xml 0000644 00000020506 15034632677 0006241 0 ustar 00 <soft xmlns="http://www.softaculous.com">
<overview>
<img src="logo.gif" style="float:right;margin:10px;" alt="" />{{overview}}
</overview>
<features>
{{features}}
</features>
<demo>
http://www.softaculous.com/demos/HelpDEZk
</demo>
<ratings>
http://www.softaculous.com/softwares/customersupport/HelpDEZk
</ratings>
<space>
44923903
</space>
<support>
http://www.helpdezk.org/
</support>
<version>
1.1.10
</version>
<mod>11</mod>
<mod_files>3</mod_files>
<release_date>23-01-2021</release_date>
<admin>admin/login</admin>
<softversion>
4.5.4
</softversion>
<requirement check="php" type="version" operator="ge" value="7.0.0" />
<requirement check="mysql" type="version" operator="ge" value="5.6.0" />
<languages>
<english-overview>
<font size="5" color="#182e7a">HelpDEZk</font> is a powerfull software that manages requests/incidents. It has all the needed requirements to an efficient workflow management of all processes involved in service execution. This control is done for internal demands and also for outsourced services.
<br /><br />
HelpDEZk can be used at any company's area, serving as an support to the shared service center concept, beyond the ability to log all the processes and maintain the request's history, it can pass it through many approval levels.
<br /><br />
HelpDEZk can put together advanced managing resources with an extremely easy use. Simple and intuitive screens make the day-by-day easier for your team, speeding up the procedures and saving up a lot of time. It is developped in objects oriented PHP language, with the MVC architecture and uses the templates system SMARTY. For the javascripts, JQUERY is used.
<br /><br />
HelpDEZk is released under <a href="http://www.gnu.org/licenses/gpl.html" target="_blank">GNU GENERAL PUBLIC LICENSE Version 3</a>.
</english-overview>
<english-features>
<ul>
<li>
<font size="2" color="#1281B6"><b>Technology</b></font><br />
Helpdezk is written in object oriented PHP language with the MVC architecture, uses SMARTY as template's system. For javascripts the JQUERY's library is used.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>Requests and incidents control</b></font><br />
HelpDEZk, by its routing algorithm, will deliver the request to its responsible group, and, depending its configuration, will ask execution approval. It's possible attach files (error screens, forms of contract, etc) at any time while the request is being answered. The Answering workflow is totally flexible and configurable by the system's administrator. The SLA control is based on the attendants's working hours. HelpDEZk has all needed functions to manage requests of any company's area.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>Automatic Comunication (HD Automatic Notification System)</b></font><br />
All modifications during the request/incident answering, are reported by email automatically to all involved in the process: requestor, auxiliary operator, and the attendance group's members. All these warnings are configurable by the administrator, including subject, text, and fields that are included in the email's template.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>SLA</b></font><br />
It's the part where the service's contracts between two or more entities whose the level of service's provision are defined formally. In practice, the term is used in delivery's time of a service or of a specific performance context. Manage the SLA is one of the most important missions of a helpdesk software. HelpDEZk measures all the involved indicators in managing relations with provider or internal customers.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>Knowledge Database</b></font><br />
A Knowledge Database is, by definition, a centered information's repository about a determinate subject.
The Knowledge Database module allows a fast change of information between the different HelpDEZk users. It's possible to post since simple problems solutions to complexes processes inside the company. The module is divided in categories, which make flexible the articles labeling. These articles can be searched in many ways - One of them is the search by keyword, in subject or in the article's body. The Knowledge Database is totally integrated with request's answering, that means it can be supplied with a problem/incident's solution, or contrary: the operator can choose a article data that is already in the database as a solution for the request he is answering. With the web API integration module, it's possible to access, via API, all the Knowledge database content, allowing use and sharing by any other software that the company already have.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>Attendance Quality</b></font><br />
Always when a request is finished the user is invited to participate in a small satisfaction research. This research is totally configurable by the system's administrator, giving the user the possibility to measure the quality of many topics. These data are attached to the answering group, operator and area manager, allowing the group's performance analysis by charts and reports. With the alert's module integration it's possible to send email/sms always when a poor request answering is registered, always inside the filters pre-selected by the administrator.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>Active Directoty , Open LDAP, Pop and Imap integration</b></font><br />
HelpDEZk users can be authenticated in many ways beyond the own system's database. With the purpose of keeping the authentication centered the HD allows user authentication in many ways: AD, Open LDAP, POP 3 and IMAP.
If AD or Open LDAP is used, the users and their data can be imported in an automatic way, they also can be activated/deactivated depending on his status on the LDAP server.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>Opening requests by email</b></font><br />
Requests can be opened by the user by email. Each answering group can provide an email address that will receive the requests. When the email is received the router algorithm will be applied for that group. Yet it's possible that users can be created by email or can be related to the users that already exists. There's also the possibility to reject emails from not registered users. Ultimately, all the request opening process can be made only with an email.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>Downloads</b></font><br />
File database, manuals, documents that can be downloaded by operators and users. The permissions of each file are defined in the upload process.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>Worked hours control</b></font><br />
The administrator can register the operators working hours, as also holidays, day-off and vacations. This register is used to calculate the request's delivery time. Furthermore all the used time is stored, which permits, by reports and charts, a total control of the hours worked by the operators and answering groups. With this, beside other things, it's possible to determinate hours and days that peaks of requests occurs, which can help the administrator to do a better workers division.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>Cost Control</b></font><br />
With the register of used time in each request, it's possible to use it for costs calculation. A cost center can be attached to each user, with this, by reports, it's possible to have a very detailed view of the involved costs in the attendance in every company's area. For service providing companies, that have their contracts based in worked hours, HelpDEZk is a tool that will help in client's billing calculation, allowing an easy integration with the incoming bills software.<br /><br />
</li>
<li>
<font size="2" color="#1281B6"><b>Alerts</b></font><br />
Module totally configurable by the operators or by the administrator where is possible send warnings by email.<br /><br />
</li>
</ul>
</english-features>
<english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass>
<english-err_no_username>Please provide the username to reset the password</english-err_no_username>
<english-err_no_such_user>The Admin username is incorrect and does not exist!</english-err_no_such_user>
</languages>
</soft>
install.xml 0000644 00000001610 15034632677 0006747 0 ustar 00 <softinstall xmlns="http://www.softaculous.com">
<settings>
<group>
<heading>{{ad_act}}</heading>
<input type="text" name="admin_username" size="30" value="admin">
<head>{{ad_name}}</head>
</input>
<input type="text" name="admin_pass" size="30" value="pass">
<head>{{ad_pass}}</head>
<handle>__ad_pass</handle>
</input>
<input type="text" name="admin_email" size="30" value="admin" softmail="true">
<head>{{ad_email}}</head>
<handle>__email_address</handle>
</input>
</group>
</settings>
<db>mysql</db>
<files>
<exclude>installer/*</exclude>
<exclude>installer/*/*</exclude>
<exclude>installer/*/*/*</exclude>
<exclude>installer/*/*/*/*</exclude>
<exclude>installer/*/*/*/*/*</exclude>
<exclude>installer/*/*/*/*/*/*</exclude>
<exclude>installer/*/*/*/*/*/*/*</exclude>
<exclude>installer/*/*/*/*/*/*/*/*</exclude>
</files>
</softinstall>